Are you adept at navigating social conversations and providing quick, effective solutions? As a Conversation Specialist in Chat Support, you will engage directly with customers through Instagram and Facebook DMs, becoming the frontline for customer interactions. This role requires you to manage multiple conversations efficiently, using pre-determined responses and personal judgment to provide tailored customer service. Your input will directly influence customer satisfaction and brand loyalty.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Customer support chat workers are in huge demand worldwide right now.
If you can start right away please apply below.